Business Development Manager

We are looking for a Cisco Advanced Services - Business development Manager responsible for KSA (Red badge) :

The BDM will work closely with Theatre teams, product and services sales teams, Architecture, and Partners teams to provide:

• Translation of Customer Requirements into Cisco Services Offerings
• Technical Pre-Sales support for the Services Portfolio (Plan, Design, Implement, Operate & Managed Services)
• Responses to RFIs, RFPs, and requests for proposals • Portfolio management
• Services Proposal Development
• Pre-sales Collateral development
• RFP Defence decks / response material o Wins / Case Studies
• SOW & Contract Creation
• RFP defence
• Field enablement by defining processes for Theatres
• Advanced Services business management
• Provide Pipeline Visibility
• Services Scoping Questionnaire
• Effort Estimation, Costing & Pricing (Discounts, Margins etc)
• Services Marketing
• Drives creation and positioning of Cisco Services to top customer-led accounts with the objective to increase the penetration of Cisco Branded Services
• Sales support & engagement for complex “manage” opportunities based on Cisco’s software- enabled services
• Aligned to service sales organisation and collaborate closely with field (AMs, CSMs, SSMs, CDMs, etc.)
• Subject Matter Expert for Cisco’s software-enabled service capabilities & support model design
• Strong sales-like engagement reporting (weekly, pipeline, results)

SKILLS & EXPERIENCE

• Strong communicator who is used to achieving results in a highly matrixed organization
• Demonstrated ability to influence through Applied Knowledge Leadership
• Dynamic self starter who regularly overachieves targets for assigned business area
• Capable of driving and orchestrating highly complex deals that may leverage multiple services and technologies in order to achieve the customers’ business objectives
• Proven track record in analyzing operating models and identifying insertion opportunities for Services
• Is capable of initiating and running C"x"O and senior management level meetings independently.
• Typically requires BS/BA degree or equivalent plus 12+ years of Relevant IT Industry Experience
• ITIL v3 foundation certified or strong IT operations background
• Strong written, oral, and interpersonal communications skills. Ability to build relationships with peers and higher level management.
• MBA is preferred, but not mandatory

The BDM juggles multiple tasks and interfaces with numerous cross-functional teams to influence and promote Services. This is an opportunity to work with an array of interesting technologies and people worldwide, facing new challenges every day. Motivation, creativity and a determination to reach goals and objectives with minimal management intervention and control is a must. Candidate needs to demonstrate ability to work independently within a central team.

Please send your CV's at jobs_ksa@lcc.com

Fttx Remote Restoration (expert) (tier 2)

Job Description:

1. Receive (Complicated issues) FTTx TT from Tier 1 Team.
2. Reform in-depth fault diagnosis and fixing
3. If issue is fixed and services are restored, contact customer to confirm and obtain CC code to close the TT
4. If issue not resolved, open RTTS Ticket with xNOC for support and follow-up till the issue is resolved.
5. Distinguish the fault root cause / multiple repeated fault analysis
6. Provide technical training to Tier 1 
7. Trouble shooting guide development & enhancement
8. Built and maintain knowledge database

Professional Related Working Experience:

1. 3 years above of experience in FTTx networking field
2. xNOC Experience is a plus.
3. Expert and quick in locating the faults.
4. Quick in making decisions when troubleshooting and efficient with sufficient knowledge in related FTTx field (ISP and OSP).
5. Familiar with O&M and xNOC support work flow working with ICMS and RTTS ticketing systems.
6. Must have a clear understanding of the end to end FTTx Network.
7. Excellent communication skills.
8. Sound knowledge about RRC and xNOC procedures and interfaces.
9. Good PC / Windows environment skill.
10. Can work as a Team member or as an individual within the working environment.

Qualification Requirements:

1. Education: Bachelor Degree in Electrical Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent
2. Language Skills: English (Compulsory) Arabic is a plus.
3. Others: Experience with operator O&M dept or other MS organizations is a plus

Who should apply:

• Must be present in Saudi Arabia on Transferable IQAMA.
• Must have at least 3 years of related experience

Please send your CV's at  jobs_ksa@lcc.com

Remote Restoration (Supervisor)

Job Title: Remote Restoration (Supervisor)
Location: Saudi Arabia


Job description:

1. Supervise the daily RRC FTTx & DSL Tier 1 team operation 
2. Directing the FTTx & DSL Tier 1 team according to the operation flow and procedure.
3. Maintaining the standard as per the operation requirement.
4. Keep record and evaluate the performance of the team and individual 
5. Provide technical support to FTTx & Tier 1 team when needed.
6. Perform proactive service monitoring.
7. Drive for SLA/KPI improvement

Work Related Experience: 

1. Minimum 3-5 years of experience in FTTx  & DSL Networking Field
2. Familiar with first line fault remote diagnostics & remote corrective actions, directing operation staff and performance monitoring
3. Familiar with O&M support work flow working with ICMS ticketing systems.
4. Must have a clear understanding of the end to end FTTx &DSL Network.
5. Excellent communication skills.
6. Good knowledge about Remote Restoration Center processes and interfaces.
7. Good PC / Windows environment skill.
8. Can work as a Team member or as an individual within the working environment.
9. Team leadership capability

Qualification Requirement:

1. Education: Bachelor Degree in Electrical Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent
2. Language Skills: Fluency in spoken & written English and Arabic is a plus.
3. Others: Experience with operator O&M dept or other MS organizations is a plus

Who should apply: 

- Must be in Saudi Arabia on Transferable Visa.
- Must have at lease 3 years of related experience.


Please send your CV's at  jobs_ksa@lcc.com

Product and Requirement Manager

Location: Riyadh ( Saudi Arabia )

Contract Duration: 6 months ( Extendable)

Manage E2E lifecycle for Business requirements related to:

·        New product and services

·        Modification of existing product and services

·        Customer /user experience improvement initiatives

Main departments to interact with:

·        Marketing (Mobile, Fixed, Digital)

·        Customer Operations

·        Sales

·        Finance

·        Audit

·        Security

·        IT

·        Network

Main activities to be executed during the requirement lifecycle:

1.        Cooperate with business originator to define new requirements, provide preliminary feasibility feedback liaising with technical departments, support originator in preliminary business case definition

2.        Interact with all other impacted business unit to collect all collateral requirements, ensure alignment and avoid conflicts with other requirements

3.        Consolidate Requirement Document and secure approval by all impacted stakeholders

4.        Submit, present and explain Requirement Document to technical departments (solution design teams) and provide all needed clarifications

5.        Support solution design teams in defining the impact analysis acting as SPOC for all business departments

6.        Submit, present, explain to business departments the Solution Design Document, manage reworks with technical teams and secure business approval

7.        Support governance teams in planning activities and in splitting the requirements in different phases/drops according to the right level of business priority to fit technical factories’ capacity

8.        Support technical teams during low level design, development and testing activities

9.        Manage User Acceptance Test sessions to ensure compliancy with requirements

10.     Capacity and Release Planning and Management, to define and maintain IT/NTW/3^rd parties roadmap according to business priorities and factories’ capacity

11.     Overall PM /governance across E2E lifecycle

12.     Monitoring and Analysis of product performance after commercial launch to evaluate gap vs Business Case and define deviation root causes

13.     Solution Design technical background in BSS or OSS Telco area (E2E solution definition, factory implementation coordination..)

Other activities:

1.        Manage relationship with client’s Product House Vice President

2.        Manage Product house team’s capacity to ensure productivity maximization

3.        Plan and manage own and other junior/client team member’s work

4.        Ensure collaboration tool’s update and alignment during the requirement life cycle

5.        Ensure respect of contractual SLAs (time/quality) and empower achievement of contractual success fees

6.        Review and update product life cycle process as needed

7.        Propose and implement efficiency process /template /operating model improvement

Please send your CV's at  jobs_ksa@lcc.com                     

BSS/ OSS ( Business Support Systems/ Operations Support Systems)

Urgently required BSS/OSS consultants for 1 year extendable project in Riyadh.

Experience

• Project Management experience 
• Experience in the delivery of Transformation projects for Telecom Operators 
• Nice to have PMP certification 
• Experience in Telecom industry 
• Experience between 5 and 10 years 
• Good standing: the person will be exposed extensively to the -client and client’s 3rd parties 

Send your CV's at jobs_ksa@lcc.com