Fttx Remote Restoration (expert) (tier 2)

Job Description:

1. Receive (Complicated issues) FTTx TT from Tier 1 Team.
2. Reform in-depth fault diagnosis and fixing
3. If issue is fixed and services are restored, contact customer to confirm and obtain CC code to close the TT
4. If issue not resolved, open RTTS Ticket with xNOC for support and follow-up till the issue is resolved.
5. Distinguish the fault root cause / multiple repeated fault analysis
6. Provide technical training to Tier 1 
7. Trouble shooting guide development & enhancement
8. Built and maintain knowledge database

Professional Related Working Experience:

1. 3 years above of experience in FTTx networking field
2. xNOC Experience is a plus.
3. Expert and quick in locating the faults.
4. Quick in making decisions when troubleshooting and efficient with sufficient knowledge in related FTTx field (ISP and OSP).
5. Familiar with O&M and xNOC support work flow working with ICMS and RTTS ticketing systems.
6. Must have a clear understanding of the end to end FTTx Network.
7. Excellent communication skills.
8. Sound knowledge about RRC and xNOC procedures and interfaces.
9. Good PC / Windows environment skill.
10. Can work as a Team member or as an individual within the working environment.

Qualification Requirements:

1. Education: Bachelor Degree in Electrical Engineering/Telecommunication Engineering/Computer Science / Computer Engineering or equivalent
2. Language Skills: English (Compulsory) Arabic is a plus.
3. Others: Experience with operator O&M dept or other MS organizations is a plus

Who should apply:

• Must be present in Saudi Arabia on Transferable IQAMA.
• Must have at least 3 years of related experience

Please send your CV's at  jobs_ksa@lcc.com